* NEW RELEASE *

Improve your new patient show up rates by 10% to 30%

With smartphones, texting and Facebook, your new patient prospects have changed the way they communicate. If you are still using scripts and tactics from 5 years ago, you are out of date and wasting opportunities.

This course contains a summary of the combined successful strategies of the top New Patient Schedulers in the industry. We break it all down into simple, repeatable techniques you can apply NOW.

This course is essential for anyone who is tasked with fielding new patient inquires, especially those "harder" ones generated from a paid advertising campaign.

No psychobabble or ways to "trick" people into showing up. This course builds a successful new patient relationship. That relationship starts with the New Patient Scheduler and prospects arrived to your office using the strategies in this course will have a higher opinion of the doctor and the practice walking in the door. This makes them much more predisposed to accept care. 

When you enroll, here is what you get:

- 10 videos that comprise 6 short lessons that train staff quickly 

- lessons on every aspect of new patient scheduling including how to use the "Law of Scarcity"  that make patients thankful to have an appointment.

- example scripts for calls

- downloadable example text messages that get results

- how to handle burn-out and lack of enthusiasm for scheduling

- how to go from being a vendor to the prospective patients' new friend

- handling for common objections on price and insurance

- pre and post assessments to show measurable results from this course

- designed by adult learning experts for maximum fast absorption by staff

- based on the most successful, practical and proven scheduling strategies

- filled with practical exercises that improve applied competency

- train unlimited staff at your location

- have staff go through materials as many times as needed

Those who finish the course are awarded an official certificate from us on behalf of the Professional Schedulers Guild for use as a recognized credential showing skills obtained.

Time to complete part 1: 3 hours.


BONUS ADDED

Schedulers Video Master Class 

The perfect cap for the theory sections before it, this Master Class consists of several video interviews with the top producing New Patient Schedulers in the US.

These are schedulers who have huge show-up rates and massive success in powering new patient flow for their offices. In these videos they share EXACTLY how to apply what you have learned earlier in the course. 

It is capped with a two-part, exclusive interview with top new patient scheduling expert and coach, Fritz Alders who pioneered using these methods of new patient scheduling. 

Nowhere else is access to this level of scheduling expertise available. 

(Formerly its own $1500 course, this section has been added to the main course for the current time at no additional cost.)

Time to complete the Master Class: 3 hours.

Course Curriculum

  • 1

    Course Basics

    • Welcome and Acknowledgements

    • Self Assessment

    • Scheduler Self Assessment and Course Personalization

    • Scheduler Course Basic Terms

    • Basic Terms Quiz
  • 2

    Scheduling: What's been missing?

    • What's (probably) Been Missing...

    • What do you think?

    • Attitude Secrets of Successful Schedulers

    • Attitude Secrets of Successful Schedulers Quiz
  • 3

    Techniques: Leads vs Referrals

    • A Lead is Not Like a Referral

    • A Lead is Not Like a Referral Quiz

    • Getting today's prospect on the phone

    • Getting today's prospect on the phone Quiz

    • Texting Guide Scripts, Examples and Procedures (Download)

    • Scheduler Speed: Getting More Arrivals with Less Effort

    • Scheduler Speed Quiz

    • Persistence Pays!

    • Persistence Pays! Quiz
  • 4

    Making Appointments Stick

    • Scheduling and The Law of Scarcity

    • Scheduling and the Law of Scarcity Survey

    • Making Appointments Stick, The Perfect Scheduling Call

    • The Perfect Scheduling Call New Patient Scheduler Drill

    • The Perfect Scheduling Call Transcript and New Patient Scheduler Practice Script

    • Practicing The Perfect Scheduling Call Script Feedback

    • OPTIONAL ASSIGNMENT: Ask Manager permission for relationship building time

    • Printable fast guide: The Laws of Scheduling
  • 5

    Handling Questions About Price and Insurance

    • Handling Questions About Price and Insurance

    • Handling questions about insurance/price
  • 6

    MasterClass Section

    • Master Class - Practical Advice from the Top Schedulers in the USA

    • Trust Building and Handling Common Scheduling Objections

    • Superstar scheduler interview: Ariana

    • Superstar scheduler interview: Cassie

    • Superstar scheduler interview: Karla
  • 7

    Final Course Exercise

    • Final course exercise

    • New Patient Scheduling Course - Your Feedback

Consultants and management companies charge tens of thousands of dollars for this this kind of in-depth training program.

Why?

Because it is easy to demonstrate that even a small improvement in scheduling makes a HUGE financial difference in any size practice. 

Right now you can get a full year of unlimited access to the only online scheduling course of its kind for $2499 per year per office. Unlimited staff, unlimited times through the materials. 

Enroll Now

Who is this course for?

Anyone who wants to reduce the number of "no shows" on their practice schedule.

Usually this is for practices following an aggressive growth model where they are using paid advertising to bring in a significant portion of their new patients. 

Referrals tend to be easy to schedule with a lower "no show" rate. But its hard to grow on those alone.

This course is designed to work with the less connected, less familiar people who respond to you for help from paid advertising. 

Most schedulers  do not have this skill naturally, but it can be taught!


Can I get this information elsewhere?

No. We created this course entirely in house with our own clients in mind. It is not based on any earlier released system but rather on hard won practical lessons we learned from helping clients with tens of thousands of new patient appointment inquiries per year. In an age of texting and cell phones we had to develop entirely new techniques. 


Why did you make this course?

We created this course in response to our clients needing to train their personnel quickly to handle the flow of new patient prospects we send them from our online marketing campaigns. 

Our focus is in our clients making a good return on investment from our program. Even the best leads can be wasted if there is not an expert scheduling them. 

Application of the material in this course can be make or break for an office that wants to grow with advertising ads (from any source). We have turned around dozens of clients campaigns with what is contained in the basic course materials. 

Is it really worth the money?

Yes - if you use it. Do the math for yourself. How many new patient "no shows" did you have last year in your practice? Even if its just 3 per month that is 36 new patient oppotunities missed. Getting a few more of these to arrive for care is worth quite a bit to your bottom line!

Plus we let you train multiple staff and even new hires on the program. All you have to do is make sure they apply what they learn.


What are my alternatives?

Live with your curent no show rate and endure the "cost" of lost revenue all year long.

Practice consultants - $10,000 to $20,000 expense.
(note: We saw someone pay The Scheduling Academy $17,000 recently for a program to train their new patient schedulers. You should to try our training program first.)

What is the cost?

It is $2499 per office per year. No sharing between offices please. 

Is there a guarantee?

No. We do not guarantee results as that varies widley by the quality of person you have on your New Patient Scheduler post and how well you get them to apply the information.  All we promise is to give you the information.